Returns & Refunds Policy

Supreme Peptides

Head Office:
Supreme Peptides
Penny Lane Business Centre
374 Smithdown Road
Liverpool
United Kingdom
L15 5AN

Faulty or Damaged Items

We are committed to providing high-quality products and excellent customer service.

If you receive a product that is faulty, damaged during transit, or not as described, please contact us as soon as possible.

Reporting a Faulty or Damaged Item

Please email support@supremepeptides.uk and provide:

Your order number
Details of the issue
Clear photographs of the product and packaging

We recommend contacting us within 48 hours of delivery so that we can investigate the issue quickly.

Inspection Process

Where necessary, we may request that the item be returned for inspection.

Once the product has been inspected and the issue confirmed, we will offer one of the following:

Replacement product
Alternative product of equivalent value
Full refund

Refunds or replacements will normally be processed within 10 working days of approval.

Incorrect Items Received

If you receive the wrong item or your order is incorrect, please contact us immediately.

Reporting an Incorrect Order

Please email:

support@supremepeptides.uk

and include:

Your order number
Details of the item received
Photographs of the item received

Resolution

Once verified, we will arrange for the incorrect item to be returned where required.

Supreme Peptides will cover the cost of returning incorrectly supplied items.

We will then provide:

The correct product
A suitable alternative
Or a full refund

depending on stock availability and customer preference.

Temperature-Sensitive Products

Due to the specialised and temperature-sensitive nature of our products, we cannot verify storage conditions once products have been delivered.

As a result, products that have been correctly supplied and delivered cannot be returned for resale, exchange or refund solely because they are no longer wanted, ordered in error, or are considered unsuitable by the customer.

This policy helps ensure product integrity, quality and customer safety.

Unwanted Orders

If you no longer require your order after it has been delivered and the products have been supplied correctly, we are generally unable to accept returns due to the nature of the products sold.

Please contact our support team before placing an order if you have any questions regarding product suitability.

Order Cancellations

We process orders quickly to ensure fast dispatch.

If you wish to cancel an order, please contact us immediately after placing it.

Cancellation requests can only be accepted before the order has entered the fulfilment and dispatch process.

Once an order has been dispatched, cancellation may no longer be possible.

Amendments to Orders

We may be able to assist with changes to:

Delivery address
Contact details
Product selection (where available)

Please contact us as soon as possible after placing your order.

Once an order has entered processing or dispatch, changes may not be possible.

Delivery Issues

Please ensure that your delivery address and contact details are correct when placing your order.

If a delivery cannot be completed or a parcel is returned to us by the courier, our team will contact you to help arrange a suitable solution.

Customer Responsibility

Customers are responsible for ensuring that products ordered are suitable for their intended purpose before purchase.

If you are unsure about any product, please contact our support team before placing your order.

Contact Us

For all returns, refunds or delivery enquiries, please contact:

Email: support@supremepeptides.uk

We aim to resolve all customer enquiries as quickly and fairly as possible.